How to update passport in Absher? Naqal Maloomat

The MOI has launched an online way to update dependent passport information (Naqal Maloomat) online in Absher and Jawazat records. We have explained about it below.

It is important to mention here that you would not be able to travel out of Saudi Arabia if your passport is not updated in the Absher system. Technically speaking, naqal maloomat means to update passport information in Absher or the systems of Jawazat (MOI). 

Who can do the naqal maloomat online?

It is important to mention here that your sponsor (Kafeel) is the only person who can update passport details in Jawazat.

  • If you are an employee, your Kafeel is responsible for this.
  • Similarly, you can update dependent passport details in Jawazat through Absher account online using the Naqal Maloomat procedure given below.

Naqal Maloomat through Absher Application

In order to do Naqal Maloomat online, you need to login to the Mobile Application using your Absher or MOI account, click on “E-Services” and then “Passports”. Another drop-down list will appear from which you will have to select “Update Resident Passport Information”. 

067 Procedure of (Transfer of Information) Naqal Maloomat of Passport 01

In the next step to update passport information in Jawazat through, you will be required to click on the button “Start Using Service”. In the next screen, click on the “dependent list” as shown in the screenshot below.

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After that choose the dependent for whom you want to update passport information in Jawazat through Absher. Click on the dependent and the application will open further details related to this. Just click on the “Next” button to proceed further.

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Now, this is the final step to do Naqal Maloomat online so you need to enter it carefully. You are required to update the dependent's new passport information in Jawazat through Absher application such as passport number containing alphabets and digits, the issuance date of the new passport as well as the expiry date of the new passport.

  • New Passport Issuance Country: Your home country.
  • New Passport Issuance City: The capital of your home country.

067 Procedure of (Transfer of Information) Naqal Maloomat of Passport 04

Update passport information through Absher

Once you have logged in to your Absher account, the next step to update your dependent's passport information is to click on the “Services” tab below the “Dependents Services”. 

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In the next step to do the Naqal Maloomat online, a new screen will appear from where you will have to select the “Update Resident Passport Information” option.

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In the next screen, you will have to agree to some terms and conditions to update dependent passport information on the Absher website. A list of dependents will be given to you from which you will be required to select the dependent whose passport information is required to be updated on the Absher website.

In the last step to do Naqal Maloomat online, you will be required to enter some basic details such as passport number containing alphabets and digits, the issuance date of the new passport as well as the expiry date of the new passport. Once you click the button “Update passport information”, your record will be updated in the Absher system.

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Many people wonder what is the “Optical Character Recognition” as required by the Absher website for online Naqal Maloomat. Well, the optical character recognition is the first few digits of a long code written at the bottom of the main page of your passport. Generally, airline officers scan optical character recognition number of your passport to issue you a boarding pass.

067 Procedure of (Transfer of Information) Naqal Maloomat of Passport 08

  • New Passport Issuance Country: Your home country.
  • New Passport Issuance City: The capital of your home country.

Sorry! You cannot update the passport information

In some cases, you would not be allowed to update dependent passport details in Jawazat through Absher due to the error.

“Sorry! You cannot update the passport information. Please visit Jawazat for more information.”

Requirements

Try to update the passport information again through the procedure explained above and when the error message comes, take a screenshot of that. Make one PDF file of all the below-mentioned documents to upload it to Absher.

  1. Error Message Screenshot.
  2. New Passport.
  3. Old Passport.
  4. Iqama.

Naqal Maloomat

  1. Log in to your Absher account https://www.absher.sa/
  2. Click on the  “Services” button in the “My Services” tab. 
  3. Click on the “General Services”.
  4. Select “Messages and Documents”.

On this screen, you need to select the following settings to update passport information or Naqal Maloomat in case of an error message.

  • To: General Directorate of Passports
  • Service Name: مشاكل تحديت معلومات جواز السفر و نقل معلومات
  • Subject: “Update Passport Information”
  • Message: Explain the problem in English.
  • Attachment Comment: Sorry! You cannot update the passport information.
  • Attachment: Attach the PDF file you have created before.
  • Your passport information will be updated within a week.

Naqal Maloomat for Visit Visa Holders

If the passport of a family visit visa holder expires, you need to visit the Jawazat with the following documents after renewing the passport.

  • Jawazat Form.
  • Copy of old passport
  • Copy of new passport
  • Copy of Visa
  • Copy of sponsor iqama

Penalty on Naqal Maloomat

There is a penalty of SAR 1,000 to update dependent passport information in Absher or Jawazat if the old passport is lost.

What to do if the Passport is renewed in Native Country?

What if your passport is renewed in your home country and not in Saudi Arabia? Will you be allowed entry in Saudi Arabia? We have given detailed guidelines in this regard in the following link “Entering to Saudi Arabia on New Passport

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Steve has been living in Saudi Arabia since 2013 and writing about Saudi rules, regulations, guides, and procedures since then.