How to transfer employees through Qiwa in KSA?

As per the new rules for the transfer of sponsorship in Saudi Arabia, now the employee transfer service for expat workers is done through the Qiwa platform. Here is the step-by-step guide for expats who want to change their jobs in Saudi Arabia. 

Step 1: Upload Employment Contract in Qiwa

If the new employer meets the below 5 conditions, he will create a request to transfer employee’s services through the Qiwa platform by uploading the employment contract.

  • Qiwa Status: Pending for Laboror Approval.

qiwa employee transfer 6 conditions to upload employment contract

Step 2: Job Offer Acceptance in Qiwa

In order to accept a job offer or an employment contract on Qiwa platform within 10 days of its creation;

  • Register yourself with the Qiwa platform. 
  • Log in to your Qiwa Individual account
  • Click on the “Individual Account“.
  • Scroll down and click on “Employee Transfer“.
  • On the next page, click on the “View Contract“. 
  • Read the employment contract in detail before accepting it in Qiwa. After the acceptance, it would be your only legally binding contract in the eyes of the HR ministry and the Saudi government.
  • Agree to the terms and conditions.
  • Accept or Reject the contract.
  • If you face any problem in accepting the request, you can;

accept job offer / employment contract in qiwaThe request will be accepted only if the following conditions are met by the employee;

  • The worker must complete at least one calendar year service with the current employer after entering Saudi Arabia.
  • No unpaid violation pending by employee.
  • No other request pending for the transfer of sponsorship.

Step 3: Acceptance by the current employer

The request will be sent to the current employer for approval or rejection.

  • Qiwa Status: Pending for Current Employer’s Approval.

Qiwa Status: Pending for Current Employer's ApprovalAcceptance: The employee will be transferred if;

Qiwa Employee Transfer Status: Approved.

Auto Cancellation: If the current employer does not accept the request within 14 days, the qiwa employee transfer request is automatically canceled.

  • Qiwa Status: Auto Cancelled due to not approve or reject the request for more than 14 days.

Qiwa Status: Auto Cancelled due to not approve or reject the request for more than 14 days.

Rejection: If the current employer rejects an employee transfer service request, he would be required to provide a justification for that e.g. employment contract is not complete.

  • Qiwa Status: Rejected by Current Employer.
  • The employee will receive: Dear employee, you have a justification from the establishment owner. Please respond to the justification sent to you by logging into the Mudad through the following link:

Qiwa Status: Rejected by Current Employer

Step 4: Pending for notice period completion

Once the employee transfer request is accepted by the current employer in Qiwa, the employee notice period will start in Qiwa. The current employer has the option to enforce the transfer immediately or after the notice period is complete.

  • Qiwa Status: Pending for notice period completion.

Qiwa employee transfer Status: Pending for notice period completion.

Step 5: Pending completing transfer in Absher by new employer

Once the request is approved by the current employer and completion of the notice period (if any), the employee transfer service in Qiwa will start showing the status: pending completing transfer in absher by new employer.

pending completing transfer in absher by new employerAt this point, the new employer is required to pay the Iqama transfer fee and go to his Absher to initiate the request to change company or transfer employees within 24 days. If the request is not initiated in 24 days, the entire process will be canceled and the system will show the message.

  • Qiwa Status: Expired because of not completing the request by the new employer.

qiwa employee transfer

Step 6: Print the new Iqama

Once the employee transfer request is accepted by the current employer in the Qiwa portal;

  • Pay the fee to transfer Iqama sponsorship within 12 days of acceptance of the request to complete the process in Jawazat.
  • As per Article 40 of Saudi Labor Law, the employer is responsible to pay the fee.
  • Once the transfer is complete, you can check the new of your new Kafeel in Absher.
  • Once it is done, you can visit any Jawazat office to get the print of your new Iqama.

Source: Qiwa FAQs

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Steve has been living in Saudi Arabia since 2013 and writing about Saudi rules, regulations, guides, and procedures since then.