How to convert Zain or Mobily number to STC?

Now you can change your mobile network keeping the same number in Saudi Arabia through number portability. For example, you can port or convert your Zain or Mobily number to STC mobile network online.

• How to lodge a complaint through CITC?

Change Mobile Network – visit the branch

You can always visit the branch of the mobile network you want to join for the number portability. For example, if you want to convert from Zain to STC, visit any STC office;

• Present your original iqama.
• Pay the fee for the number portability. 
• The STC office will provide you with a new SIM.
• Make sure to consume all your balance from the previous SIM before they terminate the connection.
• You can start using the new SIM after the old SIM is disconnected.

Convert your SIM to STC

In order to port your Mobily, Zain, Lebara, Jawwy, Red Bull or Virgin SIM number to STC mobile network online;

• Download mySTC application from Playstore or iTunes.
• Enter your Iqama Number.
• Click on “Join STC“.
• Select “Transfer to STC“
• Select your current mobile network.
• Enter the mobile number you want to convert.
• Select the new SIM package i.e. Prepaid, Postpaid, or Jawwy Mobile.
• Select the SIM delivery mode i.e. e-SIM or delivery.
• Fee: Free.

• Complete other registration details with your Iqama.
• Soon you will receive your new STC SIM card.
• Insert the SIM card once the old SIM is disconnected.

That’s it, you have successfully ported your Mobily, Zain, Lebara, Jawwy, or Virgin SIM number to STC mobile network online.

Port your Number to Mobily

In order to transfer your STC, Zain, Lebara, Red Bull, Jawwy, or Virgin SIM number to Mobily mobile network online;

• Download Mobily App from Playstore or iTunes.
• Click on the “Store” icon.
• Select “Bring your existing number to Mobily“.
• Select the Prepaid SIM option.
• Fee: Free.

• Complete other registration details with your Iqama.
• Soon you will receive your new Mobily SIM card.
• Insert the SIM card once the old SIM is disconnected.

Change your Network to Zain

In order to convert your STC, Mobily, Lebara, Jawwy, Red Bull or Virgin SIM number to Zain mobile network online;

• Download the Zain SA application from Playstore or iTunes.
• Click on “Buy New eSim Plan“.
• Select “Switch to Zain“.
• Select your current mobile network.
• Enter the mobile number you want to convert.
• Enter your Iqama number.
• Select the eSIM package.
• Get your fingerprints verified through Absher.

• Soon you will receive your new Zain SIM card.
• Insert the SIM card once the old SIM is disconnected.

That’s it, you have successfully ported your Mobily, STC, Lebara, Jawwy, or Virgin SIM number to Zain mobile network online.

Convert your SIM to Red Bull Mobile

In order to convert your STC, Mobily, Zain, Lebara, Jawwy, or Virgin SIM number to the Red Bull mobile network online;

• Download Red Bull Application from PlayStore or iTunes.
• Click on “Join Red Bull Mobile“.
• Check “I live in Saudi Arabia“.
• Click on “Continue“.
• Enter your personal details.
• Select the current mobile phone operator.
• Enter the OTP code.
• Select the SIM plan type i.e. prepaid or postpaid.
• Complete the process.

That’s it, you have successfully ported your Zain, Mobily, STC, Lebara, Jawwy, or Virgin SIM number to Red Bull mobile network online.

Convert your SIM to Salam Mobile

In order to convert your STC, Mobily, Zain, Lebara, Jawwy, or Virgin SIM number to the Salam mobile network online;

• Install MySalam App on Playstore or iTunes.
• Open the application and select the mobile package.
• Click on the “Switch to Salam Mobile“.
• Select the current mobile phone operator.
• Enter your Phone Number.
• Write your Iqama details.
• Enter the OTP sent to your mobile.

Cancellation Call from the network

After submitting your request, you will receive an automated call from your existing network offering some free minutes and internet if you decide to stay with them.

In case you accept their offer, your request mobile number portability request will cancel. So, be careful!