How to cancel/refund Saudi Airlines ticket?

You can cancel and get a refund of a Saudi Airlines ticket online following the process explained below if some conditions are fulfilled.

• How to apply for Alfursan Membership?

Pre-Conditions

You can get a refund of a Saudi Airlines ticket online only if;

• The ticket is booked through the Saudi Airlines website.
• The ticket is from a refundable class.
• The boarding pass is not issued.
• The date of travel is not yet passed.

Requirements

You need the following to cancel/refun d a Saudi Airlines ticket;

• 13 digits E-Ticket Number starting with 065.
• The last name of the passenger.
• Access to the mobile number registered while booking the ticket.

Refund Charges

Saudi Airlines refund charges depend upon many factors such as the class of ticket, domestic or international travel, and the travel destination. Therefore, it is better to have a look at the updated refund charges given on this page.

• Change a basic ticket to Pakistan/India: SR 200.
• Refund a basic ticket to Pakistan/India: SR 200.

Refund the Ticket online

In order to cancel the Saudi Airlines ticket and claim a refund;

• Open: https://refund.saudiairlines.com/tkt/
• Enter E-Ticket Number.
• Enter the Last Name of the Passenger.
• Click on the “New Request“.
• Enter the verification code received on mobile.
• Click on the “Agree” button.
• Refund Reason: Voluntary
• On the next page, you will find all the booked tickets, click on the “Next” button to cancel them.

That’s it, you have successfully submitted your claim for the ticket refund.

Refund the Ticket with Helpline

You can also call the Saudi Airlines helpline and request them to cancel your ticket and process the refund. In order to do that;

• Call Saudi Airlines Helpline: 920022222.
• Select “9” for the English language.
• Choose “2” for Non-AlFursan Members.
• Press “1” for  Post Sale International Tickets.
• Enter the 12-digit booking reservation number.
• Enter the Booking Security code which was sent to your mobile at the time of booking.
• Select “2” to edit your booking.
• Choose “6” to call an agent.

Explain the objective to the agent and he would cancel your ticket and initiate the refund process.

Refund the Ticket with WhatsApp

You can also request the cancellation of your Saudi Airlines ticket using their WhatsApp number. In order to do that;

• Save Saudi Airlines Number in your contacts: 920022222.
• Send them a WhatsApp message.
• Press “1” any digit to continue in English.
• Send “1” for reservation and ticket.
• Write “6” for a refund.
• Enter other details and initiate the refund process.

Check the status of the refund

After submitting the request, you can check the status of the Saudi Airlines ticket refund;

• Open: https://refund.saudiairlines.com/tkt/
• Enter E-Ticket Number.
• Enter the Last Name of the Passenger.
• Click on the “Check Status“.
• There is no refund request for this ticket: Your refund is not yet submitted.
• The ticket has been refunded: Your refund request is submitted.

As soon as you submit the form, you will receive an SMS from Saudi Airlines mentioning the amount of refund for the ticket.

It might take around 7 days to get the refund to your credit card or debit card.