How to Claim/Track lost baggage from Saudi Airlines?

In order to claim and track your lost baggage from Saudi Airlines, you need to follow this procedure;

Claim lost baggage from Saudi Airlines

If you find out that the baggage you have booked is not on the belt at the arrival airport, you need to follow exactly this process;

  • Make sure that the belt has stopped.
  • Confirm with the airport staff if all the baggage has been loaded on the belt.
  • Roam around the belt to see if someone has taken off your bag from the belt. 
  • If you don’t find your bag, Contact the baggage service staff as soon as you notice your luggage is missing.
  • Provide all the baggage details asked by the personnel such as bag tickets issued at the time of boarding. Pr
  • Provide your correct name, the name on the bag, contact numbers, and all the relevant information.
  • Provide the exact color and type of your missing bag through the identification chart provided by the baggage service staff.
  • Saudi Airlines staff will issue you a ticket number like this.

Claim/Track lost baggage from Saudi Airlines?

Saudi Airlines lost baggage tracking

Saudi Airlines has launched a state-of-the-art tracking system for lost baggage. If you scan the bar code printed on the ticket issued by the Saudi Airlines staff for the lost baggage, you will be able to track the latest status of your baggage.

However, in my personal experience, the tracking system showed that my bags had not yet been found, but when I visited the airport, they were there. Therefore, I would advise you not to rely on their online service and visit the airport to check the status of the baggage.

Claim/Track lost baggage from Saudi Airlines?

Baggage is not found within 10 days

If you do not find your baggage within 10 days, find it damaged, or find something missing, don’t delay filling out the Baggage Claim Form from their website and submitting it immediately.

This claim resolution will depend upon the details you provided to the Baggage Service staff at the airport and all the distinctive items you mentioned inside the bag.

You will also have to attach all the baggage tags with the claim. After this, you can contact the following number to get updates about your luggage.  +966-92-000-3777

Lost Baggage Compensation

According to the Saudi Consumer Protection Association (CPA), an airline is required to pay compensation to passengers in case of a delay in passenger baggage during a flight with the following;

  • 20 SDR/day with a maximum of 100 SDR for a domestic flight.
  • 40 SDR/day with a maximum of 200 SDR for an international flight.
  • SDR = Special Drawing Right.
  • 1 SDR = SR 4.88.
  • Source: GACA

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