How to make CITC complaint? STC, Mobily, Zain

If you have already registered a complaint to STC, Mobily, or Zain, you can escalate it to CITC using the complaint number. The complaint is lodged in two steps;


  • Complaint Number registered with mobile company.
  • Access to Nafath account.

Step 1: Submit the complaint

First of all, you need to make a complaint to the mobile phone company you are using before raising it to CITC. The easiest way to make the complaint is to call their helpline numbers;

  • STC Helpline: 900.
  • Mobily Helpline: 1100.
  • Zain Helpline: 959.
  • Lebara Helpline: 1755.
  • Salam Mobile Helpline: 1101.
  • Virgin Mobile Helpline: 1789.
  • Red Bull Mobile Helpline: 950.

After submitting the complaint, make sure to note down the complaint number as it would be required by the CITC to escalate the process.

Step 2: Escalate the complaint to CITC

If no action is taken by the mobile company within 5 working days, you can escalate the complaint to CITC. Here is the process;

CITC Complaint against STC, Mobily or Zain

On the next screen,

  • Select the mobile company.
  • Was the ticket presented to the service provider? “Yes“.
  • Ticket on behalf of someone? “NO“.
  • Type of Client: Individual.
  • Select your Mobile Number.
  • Enter the ticket number received by the mobile company.
  • Select the type of Ticket e.g. Low Level of Service.
  • Describe the details of the service.
  • Click on the Submit button.

CITC Complaint against STC, Mobily or Zain

CITC Number

Keep in mind that there is no other way or number to lodge a complaint to CITC against a mobile company such as STC, Mobily, or Zain.

  • CITC Helpline Number: +966-11-4618000.

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