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CITC website allows you to check SIM card numbers registered under your Iqama in Saudi Arabia and register a complaint against the numbers, not in your use. Here is how you can do it.
There are three ways to check the SIM card numbers registered under your Iqama out of which I prefer the first method.
- By creating a CITC account.
- with a Mobile Number.
- Without a Mobile Number.
Method 1: Check SIM card numbers with CITC account
First of all, you need to open the following link and register your account there. In case you are already registered, you can simply log in to your account.
A new page will open where you need to select the appropriate ID type;
- National ID for Saudis.
- Resident ID for Iqama holders.
- Passport ID for visitors.
- GCC ID for GCC cardholders.
- Border ID for Umrah/Family Visit/Tourist Visa holders.
Enter your Iqama number and the Iqama expiry date as it appears on your Absher account.
On the next screen, you need to enter the mobile number which is already registered under your Iqama.
On the next screen, you can check all the SIM card numbers registered under your Iqama.
In case you find out that any of these numbers are not in your use, you can register a complaint to CITC to deactivate the number or remove it from your name.
In order to deactivate a SIM card, you need to click on the “Submit Complaint” button.
In order to request the deactivation of a SIM card, you need to enter the following information.
- Sub Service Type: Voice/Internet.
- Complaint Type: Canceling (Number – Service)
- Complaint Sub Type: Cancel or Suspend (Number – Service) without user request.
- Service Number: Mobile Number.
- Other Details: Enter the details how is it not in your use.
Every cellular company including Mobily, STC, and Zain is required to resolve the complaint within 15 days. In case it is not resolved within the timeframe, you can escalate the issue with CITC.
Method 2: Check SIM cards with a Mobile Number
First of all, open the CITC website from this link, click on the three dots at the upper-right corner to select the English language.
If you have access to a mobile number registered under your Iqama, enter the following details;
- Iqama Number.
- Mobile Number registered under your Iqama.
- Enter the Captcha code.
The CITC website will check SIM card numbers registered under your Iqama along with its status. For example, I have 3 Mobily numbers registered under my Iqama.
Method 3: Check SIM cards without Mobile Number
In case you don't have access to any mobile number registered under your Iqama, you can open the same link, enter your Iqama number and click on the option “I do not have a mobile number”.
The CITC system will check its records and show you the names of all the cellular companies who have registered SIM cards under your Iqama.
In case you do not have any SIM registered under your Iqama in Saudi Arabia, the CITC system will check and show you a message “Dear User, No Numbers registered to this ID”.
Deactivate unauthorized SIM cards
In case you find a SIM registered under your Iqama which is not in your use, you can deactivate it by any of the following ways;
- Visit STC, Mobily, or Zain office.
- Register with CITC and registering an online complaint as explained above.
- Call the helpline and register a complaint.
If you are a Mobily Customer, you can call the Mobily Helpline at 1100 and press the following to talk to their customer services representative.
- Press 9 for complaints.
- Press 1 for new complaints.
- Press 1 for complaints about voice services.
- Press 4 to submit an ownership complaint.