How to cancel STC landline and internet connection?

By now you must have realized that it is not that easy to cancel an STC landline, postpaid SIM, or fiber optic internet connection due to complicated contract terms and conditions.

What is wrong with the STC cancellation process?

When you call STC helpline to cancel your landline, postpaid SIM, or fiber optic internet connection, they ask you to clear all your dues, and then they will proceed with the internet disconnection.

People pay their STC bill and stop using the STC service yet they receive the STC bill at the end of the month.

Even if you reach to the STC office and claim that you haven’t utilized a single Mb of the internet nor have made a single call but received the bill, they will tell you to pay the dues again and then close down the STC Internet and Landline permanently. 

The contract signed with STC

Why does it happen? Do you remember the contract signed with STC for landline or fiber optic internet connection? Do you remember those terms and conditions?

  1. The STC Internet and Landline contract is for 1 or 2 whole years, not less than that.
  2. The users cannot permanently close down their STC Internet and Landline before 1 year completes.
  3. If one wishes to close down the STC Internet and Landline before the end of the contract they shall impose a fine worth SR 399. Those who don’t pay the fine shall continue to receive their monthly dues until the contract ends.
  4. The contract is subject to auto-renewal every year.

Cancel STC landline and internet connection

As the STC Internet and Landline contract is for 1 year and the users have signed the terms and conditions. Thereby all the users are obliged to fulfill the contract term and cancel it only after the contract term.

The only other way to close down the STC Internet and Landline permanently is to pay all the dues, a fine worth SR 399. Moreover, remember that each year the contract is subject auto-renewal.

Cancel STC landline and internet connection

Cancel an STC Postpaid SIM Card

The process to deactivate or cancel an STC SIM card for postpaid and prepaid connections is different. 

In order to deactivate or cancel an STC postpaid SIM card, you need to visit a nearby STC office and inform them about your intention. They will ask you to pay a certain amount of bill for the service you have used so far.

You will have to pay this bill through SADAD within a few hours and your postpaid STC SIM will be deactivated or canceled within 24 hours.

Cancel an STC Prepaid SIM Card

In order to deactivate or cancel an STC prepaid SIM card, you need to make sure that you have consumed all the balance and do not recharge any card in it.

The STC prepaid SIM card will be canceled or deactivated if it does not receive any balance recharge or phone call for 60 days.

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Steve has been living in Saudi Arabia since 2013 and writing about Saudi rules, regulations, guides, and procedures since then.