Sometimes, the easiest and simplest of the tasks look difficult and complex. Similar is the case to cancel STC Internet and Landline. The users of STC Internet and Landline often complain that even though when they have cancelled the internet, they get their bills and invoices against the closed number.
This is because when you request the STC officer to cancel the STC internet and landline, he promises you to close it down permanently but doesn’t actually do it. This makes the condition worse when the customers who are satisfied that they won’t be getting bills, receive them.
When you complain, they ask you to pay the current bill
This is indeed bad, paying for something one has closed down on their behalf and not using it. Even when you reach to STC office and claim that you haven’t utilized a single Mb of internet nor have made a single call but received the bill, they will tell you to pay the dues and then close down the STC Internet and Landline permanently.
A person is left in disgust and has no solution but to pay the dues and then figure out what exactly the procedure is for permanently closing the STC Internet and Landline.
The terms and Conditions of STC contract for landline and Internet
However, do you remember signing the STC contract when you applied for STC Internet and Landline? You signed a contract with STC when you lodged an application for STC Internet and Landline installation. Do you remember those terms and conditions?
Here are STC Internet and Landline service contract conditions that you signed while you agreed to STC conditions:
1-The STC Internet and Landline contract is for 1 whole year, not less than that.
2-The users cannot permanently close down their STC Internet and Landline before 1 year completes. One year is the contract time period that needs to be observed.
3-If one is not interested in having an STC connection for a year, they shall not apply for STC Internet and Landline and internet services.
4-If one wishes to close down the STC Internet and Landline before the end of the contract they shall bear a fine worth SR 500. Those who won’t pay the fine shall receive their monthly dues until the contract ends. Your landline won’t be permanently closed before that even if STC officer shuts it down.
5-The contract is subject to auto-renewal every year.
How to cancel STC Internet and Landline and internet permanently?
As the STC Internet and Landline contract is for 1 year and the users have signed the terms and conditions. Thereby all the users are obliged to fulfill the contract term and cancel it only after the contract term.
The only other way to close down the STC Internet and Landline permanently is to pay all the dues, a fine worth SR 500. Moreover, remember that each year the contract is subject auto-renewal.