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Abdul Qayyum Abdul Haq, A 69 years old Pakistani working as a crane operator in Dubai for 25 years became a victim of fraud and lost all his savings in a flash.
He lost all his money
Giving detail of the incident, he said that he was operating a crane at Dubai’s Jebel Ali Free Zone. He heard his phone beeping as messages were pouring in, yet he ignored them as he was busy.
An hour later when he reached out for his phone, he had three messages claiming that all his money had been transferred into three different accounts.
How did he lose money?
The poor man had been saving money for 25 years and he lost all of it in less than 25 minutes! He also complains that the bank did not call him or confirm to him that he was making an online transaction into three accounts at a time.
How can he be a victim when he has never used an online mode of the transaction? How could someone just make an account in his name and take out all the money?
What is the Bank’s response?
This happens to be a cyber-attack case where the customer’s Debit Card number and multiple authentication codes that were sent through SMS to his mobile number (registered with the bank) were used to create an online bank account.
We are working on the case and want Mr. HAQ and have advised him to follow up on the status of the investigation with Dubai Police.
Abdul Haq is not satisfied
However, Abdul Haq is not satisfied with the bank’s response. He said that he entrusted the bank to keep his money safe and secure. He had never used online transactions, nor had shared his confidential information with anyone.
He has never even used his card to make payments. He has banks should have a pre-hand solution to such problems and issues and they shall be able to cater to their consumers well.
Source: Gulf News