Register a complaint against defective product or bad service in Saudi Arabia

I admire the business ethics in Saudi Arabia. It is much better than many Asian countries but there is still a long way to go to compete with Western countries. Among many things which they need to improve, I think customer service comes at number 1. There is almost no or very low-level customers service all over in Saudi Arabia. They need to develop this culture where they value their customers more than anything else. They will have to believe that the source of sustainability is their customers rather oil reserves. The Saudi government is also keen to develop this culture among the Saudi businesses. They have launched different services to register a complaint against a defective product or bad service in Saudi Arabia.

Register a complaint against a defective product or bad service in Saudi Arabia through Phone Call: You can always pick up your mobile or landline phone and dial these number to register a complaint against a defective product or bad service in Saudi Arabia. Call at these numbers only if you are good in speaking Arabic. Toll-free numbers to lodge a complaint are following;

  • 800 123 1616
  • 92 0000 667

 Register a complaint against a defective product or bad service in Saudi Arabia Online: If you are not good in speaking Arabic but still want to register a complaint against a defective product or bad service in Saudi Arabia, you can do so online. You can register a complaint using the website of Ministry of Commerce and Industry. They have provided in their website a form to lodge complaints. You can go to this form through this link http://eservices.mci.gov.sa/Eservices/Commerce/CommercialFraudForm.aspx.   

Above form will appear on your computer screen and you will have to fill all necessary details and process it. I hope someone will be considering these complaints and corrective action will be taken.